1. The Service
Prices
All prices given by email, WhatsApp, text message or face to face are quotes and are starting from prices, they do not include any repair work i.e. welding, wheel straightening, etc.
Timescales
The time to complete the work for the wheels or bodywork will depend on the condition of the wheels or bodywork. Any unforeseen circumstances may result in a time delay. Customers will be contacted as soon as it is evident that the works will take longer to complete than the time given. We will endeavour to complete the work within the time stipulated but cannot be held responsible for mechanical breakdown or power failure resulting in delays beyond our control.
Wheel Fitting
The time to complete the work for the wheels or bodywork will depend on the condition of the wheels or bodywork. Any unforeseen circumstances may result in a time delay. Customers will be contacted as soon as it is evident that the works will take longer to complete than the time given. We will endeavour to complete the work within the time stipulated but cannot be held responsible for mechanical breakdown or power failure resulting in delays beyond our control.
2. Limits to the Service/Additional Charges
Alloy Wheel Refurbishment
Alloy wheel refurbishment is just that, it is not a new alloy, occasionally used alloys will not look 100% perfect after their refurbishment. The Alloy Experts will always endeavour to refurbish the customer’s alloy wheels to provide the best possible finish. After the wheels are inspected, if found to be in a “very bad condition” (in some cases this may mean the wheels are unsuitable for refurbishment) the customer will be informed of any additional charge before work commences and also of any additional time this may incur. We reserve the right to terminate work on wheels that are excessively damaged or corroded.
‘Very bad’ condition is specified as:
- Badly corroded
- Deep damage
- Poor wheel casting
- Damage around the fixing holes – caused by previous improper stud removal
- Previous service or repairs
- Cracked/split/bent
Gloss Finishes
Please be aware that certain high gloss finishes, such as ‘Power Silver’ or ‘Gloss Black’ etc, show blemishes more readily. We cannot guarantee a ‘perfect’ finish, but we do guarantee to improve the look of your wheels.
Wheel Bolts
The Customer needs to be aware that if wheel bolts have to be replaced, the cost of these will be passed on to the Customer. If the wheel bolts have to be drilled out due to corrosion, there will be an additional cost for this service. The Customer will be informed before we carry out any such work.
Welding & Straightening
All welding & straightening work is undertaken at the owners own risk. Whilst we will not do any repairs that we believe to be unsafe, the responsibility is ultimately that of the customer. Cracks and bends to the face of the wheel can be un-repairable in certain circumstances. As much as we endeavour to repair every wheel, cracks on the spokes of the wheel are deemed un-safe to fix as its part of the supporting structure of the wheel and we will not weld these particular cracks. The Alloy Experts do not offer any warranty on weld repairs. Please take into consideration that until our technicians have had time to strip and examine the wheel(s), we are unable to give a 100% accurate prognosis. Once they have, then you will receive a telephone call to advise you of any issues that The Alloy Experts have with continuing the work. While every care is taken when straightening a wheel, a crack can often occur during the process. If this happens you will also be charged for a weld repair. If the wheel becomes beyond repair during the process, it is not the responsibility of The Alloy Experts to replace the wheel.
Damaged/Illegal Tyres
The Alloy Experts reserves the right not to re-fit damaged or illegal tyres. If new tyres are required we can provide you with a quote supply and fit replacement tyres upon request.
3. Your Responsibilities (Customer)
Insurance
All vehicles must be fully covered by your personal insurance whilst left with The Alloy Experts.
Tools
Locking wheel nut keys and OEM toolkits must be provided. Any costs incurred due to these not being available will be charged to the Customer.
Checking of Wheel Nuts
Customers are reminded that it is their responsibility to check the wheel nuts are tight after a 25 mile bedding-in period and at regular intervals thereafter.
Customer Courier
Customers should check with any courier used by them for the delivery/collection of wheels to The Alloy Experts that they are fully insured.
Collection of Refurbished Wheels
It is the Customer’s sole responsibility to check the condition of refurbished wheels on collection.
The Alloy Experts request that any complaints should be kindly submitted in writing by recorded delivery, within 72 hours of wheels being refurbished.
You will be responsible for the vehicle once you have collected it from The Alloy Experts premises.
Collection Times
Wheels/vehicles must be collected during our standard opening hours, unless an alternative time has been previously agreed between us.
4. Payment
Customer Accounts
Full payment will be required by the customer before the wheels are despatched or when the car is collected and shall be by cash or bank transfer only. We do not accept card payments.
The Alloy Experts Warranty
Diamond Cut Wheels
Given that lacquered bare machined alloy is not a strong or long lasting finish and coupled with our climate, the majority of wheel refurbishment companies will only offer a very limited or no warranty for this service. With this in mind, we offer what we believe is a fair compromise for our customers who wish to retain this finish, subject to the wheel being suitable to diamond cut again if possible. Certain wheels because of inherent faults are excluded from the warranty.
Defects occurring (subject to the damage not having occurred as a result of
driver damage or the use of corrosive cleaners which will dull and damage
lacquer over time):
Within 3 months;
a) Have the wheels diamond cut again at no charge but with no renewed warranty i.e. if they fail again they are out of warranty
Claims Made Under Warranty
If a claim is made then the alloy wheel/wheels must be brought to our premises at the cost of the customer for our inspection. Any claims made under the warranty will be settled by free reworking or (at the discretion of The Alloy Experts) a refund of the relevant part of the invoice (i.e. if one wheel is affected, then the price of one wheel would be refunded). The maximum refund would be limited to the original invoice value and The Alloy Experts shall not be held responsible for any consequential loss as a result of the repair. Customers must ensure that they keep their receipt as this will be required when making a claim. This does not affect the Customer’s Statutory Rights.
Limitations to our Warranty
There is no warranty for any wheels that have not been subjected to normal road use i.e. off road driving, motor racing or damage caused by an accident. They have been subjected to normal road conditions only, i.e. no off road driving or damage caused by an accident.
6. Our Rights
Liability
There is nothing in these Terms and Conditions that excludes or limits The Alloy Experts liability for death or personal injury caused by negligence. However, The Alloy Experts shall not be liable for any direct loss or damage suffered by you, however caused, as a result of any negligence, breach of contract or otherwise in excess of the price paid for the service.
Law
These terms of supply of services will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the agreement.
The Alloy Experts shall not be liable for any failure to carry out our obligations to the Customer where such failure is due to circumstances beyond our reasonable control including but not limited to Act of God, War, Civil Disturbance, Fire, Flood, Lightning, Industrial Action, the act or omission of Third Parties for whom we are not responsible, including the Government and its agents.
Amendment to Terms & Conditions
We reserve the right to amend these Terms and Conditions from time to time and the Customer will be issued with and subject to the terms in force at the time of the booking.
Loss or Damage to Property
The Alloy Experts shall not be responsible or liable for any loss or damage to goods or articles left in vehicles, or damage or mechanical fault of any vehicle (other than obvious damage which was not recorded when the vehicle was checked in) such as flat battery, clutch slipping, etc, caused to your vehicle whilst in the care of The Alloy Experts except for damage caused by our negligence. The Alloy Experts will not accept liability for the cost of repairing or replacing parts of your vehicle and in particular The Alloy Experts will not accept liability for any technical or structural damage to the wheels, where such damage occurs due to pre-existing faults and/or wear and tear unless The Alloy Experts has been negligent in not realising that such damage may occur or in the way the work was carried out.
Car Storage
The Alloy Experts shall not be liable for any damage to your vehicle beyond our reasonable control including but not limited to Act of God, War, Civil Disturbance, Fire, Flood, Lightning, Industrial Action, the act or omission of Third Parties for whom we are not responsible, including the Government and its agents whilst on our premises.
Social Media
Please be aware that we may use images of your car and/or wheels on our social media pages and website. Any registration plates will be covered. If you wish for us not share these images then please make us aware in writing before the time of your arrival on the day of repair at our premises.
